How Hostly works
Hostly answers your phone like a real host, so your team can focus on service and you never miss a booking. Hostly is your front of house, on the phone. Your phone, always answered by a real-sounding host. Instead of your staff running to the phone, Hostly has it covered.
Is it a real person or a robot?
It’s a digital host that sounds and behaves like a real member of your team. Most callers don’t realise it’s AI — and that’s intentional. Customers simply care that someone answers, and that the experience is warm and helpful. It connects directly to your phone, with no complex setup. Simple, effective, and designed for busy owners.
Hostly is not a virtual assistant. It’s a digital host.
Hostly doesn’t behave like a virtual assistant. It behaves like a host. Most “virtual assistants” in Ireland are call-routing tools, chatbot-style flows, scripted systems, generic AI voices and foreign-accented. They are built like software that happens to talk. Hostly is built like a person who happens to be digital. Hostly is hospitality-trained, not tech-trained.
Built for real service pressure
Hostly is designed with busy services, staff under pressure, phones ringing and tables turning in mind. Not demos, not ideal scenarios, real life. Most systems sound like software. Hostly sounds like staff. You are competing with real staff members and you are winning because you don’t get sick, you don’t miss calls, you don’t get flustered, you don’t go home and you don’t forget details, but you still sound human. Most “AI assistants” fail in hospitality because they are built by tech people, not hospitality people. You built Hostly from inside the industry, that’s why it feels right.